Hey Cyclone family!
Today on the agenda, we’d like to remind you of our policies. These guidelines are in place to ensure that each rider has the optimal experience during their rides. You can also find a breakdown of these policies in the FAQ tab of our website found in the top bar.
Firstly, please show up at least 5 mins prior to your class so that you have time to set yourself up properly- and it’ll allow enough time for our front desk staff to check you in. If the instructor has completed their intro, we will not be allowing riders into the room past that point if you do arrive late. We understand that life happens though, so if you are running late please reach out to us via phone, Instagram DM or email to let us know.
Secondly, to limit distractions during the class please avoid bringing your phone into the studio room. Feel free to leave your phone in a locker. This ensure that the instructor, and riders are focused during their class. If you do need to bring your phone in, please put your phone on “Do Not Disturb”. Take this moment to disconnect and be present!
Lastly, we have a late cancellation fee if you do cancel your class within our 12 hour cancellation window. If you do late cancel your class, you will be charged a $10.00 cancellation fee. However, we will try to accommodate you if you do contact us via phone, Instagram DM or email. If you do not show up for your class at all, you will be charged an $18.00 cancellation fee.
If you have any questions regarding any of the above, we’d be happy to chat with you further!